The name Kempinski is synonymous with beautiful performances. It is a hallmark of quality that represents the very best in European luxury, flavoured with the essence of each unforgettable destination.<\/p>\n\n\n\n
As Europe\u2019s oldest luxury hotel company, we excel in crafting lasting memories and distinct experiences for our guest. Defining moments that set us apart as leaders in luxury.<\/p>\n\n\n\n
None of that would be possible without the talented individuals that make up the Kempinski family, the global hoteliers that bring passion, warmth and genuine care to their roles and our brand.<\/p>\n\n\n\n
A career at Kempinski is a stage on which to flourish, an opportunity to become part of a global family and realise your full potential in our collection of remarkable locations around the world.<\/p>\n\n\n\n
Every day, we pride ourselves on crafting a beautiful performance for our guests. For you, we provide a stage on which to flourish, crafting distinctive experiences and lasting memories. <\/p>\n\n\n\n
With Kempinski, you have the opportunity to make an impact and realise your full potential in remarkable locations around the world.<\/p>\n\n\n\n
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.<\/p>\n\n\n\n
The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.<\/p>\n\n\n\n
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He\/ She will be required to uphold company policies and requirements at all times.<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
– Ensure that mechanical technicians adhere to set working hours.
– Submit FF&E requirement to the Plant room\/supervisor\/Assistant \/Chief Engineer.
– Ensure that quality workmanship is observed.
– Ensure quick and permanent solutions are implemented to avert re-occurrences.
– Perform periodic preventive maintenance for machines and equipment.
– Ensure close and hands on supervision of mechanical technicians.
– Plan and schedule maintenance of equipment without interfering with the normal operations and depending on the urgency.
– Perform daily check for Laundry and Kitchen Equipment.
– Ensure that the preventive maintenance is done as scheduled.
– Advise storekeeper on what items are required in the store.
– Ensure that quality are items delivered.
– Ensure minimal wastage of materials.
– Have a working knowledge of Department Brand Standards to ensure compliance.
– Have working Knowledge of HVAC\/Electrical and MEP Installations
– Ensure HACCP and COSHH policies are strictly adhered to.
– Ensure all equipment and machines are working and in good condition
– Ensure periodic testing and service of equipment is done.
– Take a daily record of all the electric<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to:
– Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards.
– Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
– Verify the guest\u2019s method of payment and follow established credit-checking procedures or refer cash handling
payment to cashiers.
– Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment
from guests. Settle the guest account and give copy of the invoice.
– Handle all front office cashiers\u2019 transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
– Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide\/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not
inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
– Ensure clients receive treatments according to the spa`s standard operating procedures and policies.
– Perform spa treatments to a high standard.
– Maintain hygiene and cleanliness of treatment rooms.
– Manage levels of professional stock and supplies.
– Refer and abide by the spas standard operational procedures, policies and form manuals
– Conduct treatments according to Kempinski the spa menu, standards and outlined protocols
– Have knowledge of the process, benefit and outcome of all practiced techniques and treatments
– Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
– Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
– Keep informed of hotel product and service knowledge in order to answer guest questions.
– Answer all guest questions \/ requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
– Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest
satisfaction.
– Verify the physical status of room and updates Order Taker of any discrepancies found.
– Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
– Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
– Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
– Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
– Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
– Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
– Assist in the purchase of all AV equipment
– Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
– Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
– Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
– Create the hotel media and marketing plan.
– Implement media and marketing plan and coordinate with agencies.
– Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
– Plan, coordinate and implement direct marketing, both on- and offline.
– Maintain guest database for mailings.
– Liaise with F&B department to promote F&B outlets.
– Create, coordinate and maintain give-aways and collateral.
– Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
– Provide content and images for websites according to Corporate Identity.
– Ensure content and photography of 3rd party websites is maintained.
– Ensure compliance with Corporate Identity guidelines.
– Act as brand custodian for hotel and Kempinski brand.
– Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before advertising agency or printer proceeds.<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:<\/p>\n\n\n\n
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
The name Kempinski is synonymous with beautiful performances. It is a hallmark of quality that represents the very best in European luxury, flavoured with the essence of each unforgettable destination. As Europe\u2019s oldest luxury hotel company, we excel in crafting lasting memories and distinct experiences for our guest. Defining moments that set us apart as<\/p>\n","protected":false},"author":7,"featured_media":255678,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52],"tags":[],"class_list":{"0":"post-255677","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-internships"},"yoast_head":" \n