Job details
Description
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work
when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives,
and skills so that we can be stronger and have long term impact.
Program / Department Summary
The operations department is committed to implementing and maintaining the highest standards of efficiency and
integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding
objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions
MCs’ beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations and specifications.
General Position Summary
The primary role of the IT Intern(s) is to support the IT infrastructure at Mercy Corps Kenya’s Country office (Nairobi)
and Field Offices. The IT Intern(s) will assist in ensuring the proper functioning of equipment and networks to meet
organizational needs and demands. The intern will support daily IT operations, assist with network troubleshooting,
provide basic IT training, and help with IT documentation. They will work under the guidance of the ICT Systems Administrator.
Essential Job Responsibilities
● Assist with daily IT operations including user support and troubleshooting of hardware and software issues.
● Provide first-level support to staff for IT-related problems and escalate more complex issues to the ICT Systems
Administrator.
● Assist in setting up and configuring new computers, laptops, and other IT equipment.
● Support the installation, configuration, and updating of software and applications on user devices.
● Assist in maintaining an inventory of IT assets, ensuring records are accurate and up to date.
● Support the implementation of IT policies and procedures and ensure compliance with IT standards.
● Assist in conducting regular maintenance checks on IT equipment and report any issues to the ICT Systems
Administrator.
● Provide basic IT training to staff, including how to use common software applications and best practices for IT
security.
● Assist with ProSource Vendor Data Administration (VDA) setup and troubleshooting.
Organizational Learning
● As part of our commitment to organizational learning and in support of our understanding that learning
organizations are more effective, efficient, and relevant to the communities they serve, we expect all team
members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
● Mercy Corps team members are expected to support all efforts towards accountability, specifically to our
beneficiaries and to international standards guiding international relief and development work, while actively
engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field
projects.
● Team members are expected to conduct themselves in a professional manner and respect local laws, customs
and MC’s policies, procedures, and values always and in all in-country venues.
Safeguarding
● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations
related to their area of work
● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow
team members
● Encourages openness and communication in their team; encourages team members to submit reports if they
have any concerns using reporting mechanisms e.g., Integrity Hotline and other options
Supervisory Responsibility
None
Accountability
Reports Directly To: ICT Systems Administrator
Works Directly With: Operations Officers, ICT Assistants and Program Staff in identifying IT needs.
Minimum Qualification & Transferable Skills
● Enrollment in or recent graduation (within a year) from a recognized academic institution in Kenya with a
Degree or a Diploma or a certificate.
● Ability to support both hardware and software requirements in local area networking (LAN)
● Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and
cooperatively with team members is required.
● Ability to troubleshoot, plan and design low maintenance systems.
● Ability to troubleshoot and maintain both wireless and cable connections is required.
● Must understand, follow and implement existing policies on IT equipment use and best practices.
Success Factors
A successful driver will have respect and adherence to all safety and traffic rules, excellent sense of judgment as well
as willingness and ability to work effectively with a wide variety of people and excellent interpersonal skills.
Living Conditions/Environmental Conditions
The position is based in Nairobi, Samburu & Turkana. Housing for this role is individual housing and staff will have access
to good medical services and the living situation is of a high standard.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations
are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5%
of their time to learning activities that benefit Mercy Corps as well as themselves.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching
our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to
leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of
trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as
individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a
journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive
than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out
diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment
opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender
identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS
status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team
members, community members, program participants or others, are treated with respect and dignity. We are
committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary
General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an
applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and
abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or
harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team
members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere
to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory
Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any
form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline
(integrityhotline@mercycorps.org).